Privacy Policy

Effective Date: 19 August 2025
Contact Email: Hello@thehubjam.co.uk

1. Introduction

At John Alexander Morrice (“The Hub Jam”, “we”, “us”, “our”), your privacy and the safety of your information are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, courses, and digital services.

By using our website or signing up for our services, you agree to the practices described in this policy.

2. What Information Do We Collect?

We may collect and process the following information:

• Personal Information: Name, email address, date of birth, postcode, username, password, and parent/guardian details (with their consent).
• Schoolwork & Learning Data: Information about your schoolwork, learning progress, and preferences.
• Payment Details: Payment card details, billing name, and address (collected by secure third-party payment processors).
• Technical Data: IP address, browser type, device info, operating system, and usage data (pages visited, links clicked, login times).
• Communications: Records of correspondence, support requests, and feedback.
• Health/Educational Needs: Any information you or your parent/guardian choose to share to support your learning.

3. How Do We Use Your Information?

We use your information to:

• Provide and personalise our services, including courses, live lessons, and digital planners.
• Process payments and manage accounts.
• Communicate with you and your parent/guardian about your learning, support, and updates.
• Improve our website, platform, and learning experience, including using anonymised data for service improvement.
• Comply with legal and safeguarding obligations.
• Send newsletters or marketing materials, only with your or your parent/guardian’s explicit consent (opt-out any time).

4. How Do We Share Your Information?

We do not sell or share your personal information, except:

• Service Providers: Trusted third parties (like Podia, payment processors, or analytics providers) who help us run our services, under strict confidentiality agreements.
• Legal Compliance: If required by law or to protect our community, we may disclose your data to authorities.
• Business Changes: In the case of a business sale or restructure, your data will remain protected and you’ll be notified.

We do not publish student data or share lesson recordings publicly.

5. Data Security

We take data security seriously and use industry-standard measures to protect your information from unauthorised access, loss, or misuse. Only authorised staff have access to your data, and all staff are trained in data protection and safeguarding.

6. Your Rights

You (or your parent/guardian) have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct or update your information.
• Request deletion of your data (unless we are required to keep it for legal or safeguarding reasons).
• Object to or restrict certain types of processing.
• Withdraw consent at any time (for marketing or personalisation).
• Complain to the Information Commissioner’s Office (ICO) if you believe your data has not been handled properly.

To exercise your rights, contact us at Hello@thehubjam.co.uk

7. Cookies

Our website uses cookies and similar technologies to enhance your experience, analyse usage, and provide personalised content. For more information, see our Cookie Policy below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

John Alexander Morrice
Email: Hello@thehubjam.co.uk

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Cookie Policy

Effective Date: 19 August 2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience, remember your preferences, and analyse site usage.

2. How We Use Cookies

• Essential Cookies: Enable core site features (e.g., login, course access).
• Performance Cookies: Help us understand how visitors use our site so we can improve it.
• Functionality Cookies: Remember your preferences (like language or region).
• Marketing/Targeting Cookies: Show relevant ads and content (with your consent).

Some cookies are set by third-party services (e.g., Podia, Google Analytics).

3. Managing Cookies

You can accept or decline cookies in your browser settings. Please note that disabling cookies may affect your experience on our website.

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

For more information, see our full Cookie Policy on our website.

4. Updates to This Cookie Policy

We may update this Cookie Policy as needed. Any changes will be posted on this page.

5. Contact

Questions about cookies? Email: Hello@thehubjam.co.uk

Terms of Service

Effective Date: 19 August 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of the John Alexander Morrice website, courses, and related services. By accessing or using our services, you agree to these Terms.

2. Who Can Use The Hub Jam

• Students under 18 must have parental or guardian consent to register and participate.
• You agree to provide accurate, up-to-date information during registration.

3. Your Account

• You are responsible for maintaining the confidentiality of your login details.
• Do not share your account with others or allow unauthorised access.

4. Acceptable Use

• You agree to use our services for lawful and educational purposes only.
• You will not engage in any behaviour that disrupts, harms, or harasses others.
• You will follow our Student Code of Conduct and safeguarding policies at all times.

5. Intellectual Property

• All content, lessons, and materials on The Hub Jam are the property of John Alexander Morrice or licensed to us. You may not copy, share, or distribute content without permission.

6. Payments & Refunds

• Payments are processed securely via third-party providers.
• Refunds are handled in accordance with our published refund policy (details available during sign-up).

7. Limitation of Liability

• We strive to provide accurate, effective educational content, but cannot guarantee specific outcomes or grades.
• We are not liable for any indirect or consequential losses arising from your use of our services.

8. Changes to These Terms

We may update these Terms as needed. Changes will be posted on this page, and your continued use of our services means you accept any updates.

9. Contact

For questions about these Terms, contact: Hello@thehubjam.co.uk